In the first segment of this training, participants will discuss how to identify when crisis communication is needed and how to utilize a self-control plan to remain calm in crisis. This training will also review key principles of crisis communication such as using short sentences, focus on the desired behavior, use of voice tone, and the importance of body language.

In the second segment of this training, the group will focus on strategies that providers can use if a crisis escalates to a point that is physically unsafe for staff, family, or client. Discussion will focus on harm-reduction strategies in the event objects are thrown, someone is being hit or kicked, as well as techniques to evade and escape dangerous situations.

Throughout both segments, there will be a discussion of how bias can impact judgements about safety, responses to safety, and personal comfort levels of safety. Participants will receive strategies to mitigate this bias and reactions.

 Class Objectives: (what knowledge, ideas or skills will participants explore, learn, and practice during the training)

• Participants will be able to identify key strategies in crisis communication and utilize them successfully if a crisis should occur.
• Participants will be able to utilize harm-reduction strategies and/or evasion techniques if a physically unsafe situation should occur.
• Participants will be able to identify opportunities for bias or judgement to impact the process of safety planning and/or community safety.

How can participants utilize their new skills and knowledge after the training to reinforce their learning? 

• Apply skills learned in EQ-4 to work with children, youth, and families

• Seek ongoing supervision and consultation to explore how concepts learned in EQ-4 training manifest in the work