Training Class Details
Class Title: CANCELLED: EQ-4 Module 5- Ensuring Safety in the Community for Staff, Youth and Families: Responding to Crisis Phone Calls & Texts
Class Date: Thursday, December 21, 2023
Class Time: 12:30 PM - 2:30 PM
Availability: Employees and Eligible Participants
Available spaces: 1
Class Location: Webinar - refer to the class description section for more information about how to participate.
[ Online ]
[ Online ], CA 94618
Class Trainers: Kijafa Idalliah
Class Description:

Training Summary:

Youth Professionals who provide services in the community or in home-based settings have a wide range of safety issues to consider in order to ensure the safety of children, families, and themselves. This course will review key concepts and give participants time to apply these ideas to real-world situations. Throughout the training, there will be a discussion of how bias can impact judgements about safety, responses to safety, and personal comfort levels of safety. Participants will receive strategies to mitigate this bias and reactions. 

In this training, the class will receive an overview of Robert’s 7 Stages of Crisis Response, from conducting a crisis assessment, establishing rapport, exploring alternatives, action planning, and follow up. Participants will have an opportunity to practice applying each of the stages to real-world vignettes, share experiences, and ask questions to explore the nuances of each stage together. 



 Class Objectives: (what knowledge, ideas or skills will participants explore, learn, practice, etc during the training)

  1. 1. Participants will know the Robert’s 7 Stages of Crisis Response and be able to apply them to working in the community 





• You must check-in during the training to confirm your attendance via visual, verbal, or written roll-call. 




Completion Certificates can be obtained by emailing: 



All registered participants must cancel 48 hours in advance, if no longer 

able to attend. Cancellation can be done electronically through 

registration confirmation email or by calling: 

Seneca Family of Agencies - Training Department at (510) 654-4004 


Seneca Institute for Advanced Practice 

8945 Golf Links Road, Oakland, CA 94605 

(510) 654-4004 x2244 


In accordance with California Civil Code Section 54.1 any disabled person who may require accommodations (transportation) to participate in any trainings or events, please contact the Training Department at 510-654-4004 at least 5 days in advance of the event. 


Trainings provided by Seneca Family of Agencies, in partnership with Chabot-Las Positas Community College District and the Counties of Alameda, Contra Costa, and Solano. Monterey training provided in partnership with Hartnell College and Monterey County. Funding provided through Title IV-E.